Shared inbox management
Your shared mailbox is sorted and kept up to date daily, so nothing sits unanswered and you only see what genuinely needs you.
Services
What we help with
Every business has work that comes back every single day: answering email, processing orders, keeping content current, checking the numbers. We set that work up properly, automate what can be automated, and run the rest with our dedicated team in the Philippines — managed from the Netherlands. Quality goes up, turnaround gets shorter, and your head is free for the work that actually needs you. And because AI and our team do the heavy lifting, your costs come down as a natural result. Each service below shows who does the work.
AIAI does the work: software runs the routine — often overnight, always verifiable.
humanOur team does the work: a dedicated team member who knows your business and works with care.
AI + humanAI and team together: AI does the groundwork, our team checks and completes it.
Customer contact & communication
Respond fast and personally without your inbox running your day. We prepare the work; you stay in charge of what goes out the door.
Preparing customer replies
AI reads incoming questions and prepares complete draft replies — often overnight, so all you do in the morning is review and send.
Personal customer emails
Emails to customers in your tone of voice, prepared by AI and our team, and only sent after your approval.
Chat & web enquiries
Chat conversations and website questions are prepared and handled according to your rules.
Capturing customer signals
Questions, complaints and feedback are logged systematically, so you can see what customers actually need.
Admin & orders
The work that simply has to get done, day in, day out. We make sure it's right — so you no longer have to chase it.
Order processing
Orders are processed from arrival to confirmation: AI does the data work, our team handles the exceptions.
Data entry between systems
Information you now retype from one system into another moves across automatically — no copy-paste, no waiting.
Invoice checking
Every invoice is checked against the agreement and the underlying data; anything that doesn't add up lands on your desk.
Keeping records current
Customer, order and shipment files stay up to date, so everyone works from the latest version.
Daily admin checks
Automated checks on your administration flag missing or conflicting data before it becomes a problem.
Clearing backlogs
Sitting on a pile of overdue work? Our team clears backlogs methodically, with progress you can see every day.
Content & marketing
Staying visible takes time you often don't have. We keep your content, webshop and campaigns up to date — in your style.
Product content upkeep
Product copy and data are created and kept current: AI writes and fills in, our team guards quality and tone.
Ongoing SEO maintenance
Titles, descriptions and pages are maintained continuously, so your visibility grows without you having to think about it.
Ad campaign management
Your campaigns are managed with a fixed weekly analysis: what works gets room, what doesn't gets switched off.
Graphic design work
Banners, product visuals and other design work, made by our team to your brand guidelines.
Video editing & subtitles
Videos edited and subtitled by our team, ready for your website and socials.
Email marketing
Newsletters and email flows are set up, filled and sent — with your sign-off on the content.
Monitoring & reporting
Know things are on track without hovering over them yourself. Our checks run every day — and only speak up when they need to.
Deadline monitoring
Deadlines and commitments are tracked automatically; if something is about to slip, you hear about it in time.
Daily quality checks
Checks that run every day on your data, webshop or administration, so mistakes stay small instead of growing.
Recurring reports
Weekly and monthly reports ready when you start your day, with the numbers that matter to you.
Alerts & escalation
When something deviates, it gets flagged, resolved where possible, and brought to you when a decision is needed.
Daily morning briefing
A short overview every morning of what was done overnight and what needs attention today.
Process & improvement
Taking work over is step one; making it better is step two. We keep looking for where your process can be faster, simpler or smarter.
Mapping your process
Together we map how the work runs today, where time leaks away and what's worth fixing first.
Work instructions & SOPs
Your way of working is captured in clear instructions that stay current, so quality doesn't depend on one person.
Building automations
We build automations that take over your routine work — start small, test live quickly, then expand.
Data-driven improvements
AI analyses the numbers from your own process and spots where it can improve; we turn that into concrete proposals.
What we help with
Don't see your process here? That doesn't mean much — this list grows every month. As long as the work consists of recurring steps, we can set it up, automate it and run it. Tell us what you'd like off your plate, and we'll give you an honest answer on whether it fits.
Tell us what you'd like off your plate
Describe the work that keeps coming back every week — we'll show you how we set it up, automate it and run it. We don't sell savings; we build a better process. Lower costs follow naturally.